Bought or sold a large item on Marktplaats?

Buyer and seller agree on a price for the product via Marktplaats. The buyer pays for the product and delivery in one go on Marktplaats. After that, both parties plan the delivery date via Brenger. Delivery within 3-7 days, including standard curbside delivery, insured up to €1000.

Setting up Brenger in the listing

• The seller creates a listing on Marktplaats
• The seller selects ‘Pick up or Send’ or ‘Send’ for delivery and chooses Brenger as the carrier
• The seller fills in the dimensions of the item
• Buyers can now see directly in the listing that delivery with Brenger is available

Making a deal and paying

• The seller sends a payment request or accepts the offer, without delivery costs
• The buyer selects Brenger as the delivery method, checks the item details and selects the delivery address
• The exact delivery price is calculated based on the pick-up and delivery address and the dimensions
• The buyer pays for the purchase and delivery in one go via Marktplaats
• After payment, both buyer and seller receive a confirmation email from Brenger

Planning the delivery date

• After the buyer has paid for the product and delivery, both parties can plan a delivery appointment
• The buyer is the first to submit at least 3 possible delivery dates via the Brenger date planner
• The seller chooses one of the suggested dates
• Location notes and instructions for the courier can be added during planning
• The buyer can optionally book an extra service, such as help with carrying
• Both parties receive an appointment confirmation from Brenger by email

Delivery by Brenger

• Brenger assigns a courier to the transport and notifies both buyer and seller by email
• Brenger ensures the item(s) are picked up and delivered on the agreed day
• The transport can be tracked via the tracking page – accessible via ‘To Brenger’ in Messages on Marktplaats
• Buyer and seller receive updates via email and SMS

The delivery price is calculated based on the pick-up address, the delivery address and the dimensions of the item. Any additional services, such as help with carrying, are charged separately.

• When the seller selects Brenger in the listing, the buyer sees an estimated delivery price – based on the listing’s postcode and standard curbside delivery
• The exact final price is calculated once the buyer enters the definitive delivery address at checkout on Marktplaats
• The buyer pays for the purchase and delivery in one go via Marktplaats

When arranging the delivery through Brenger via Marktplaats, the Buyer specifies their preferred delivery days. The Seller then chooses a day for the item to be picked up. We ask both parties to pick the date when they are available between 08:00 and 18:00. The evening before the transport, both the Buyer and Seller receive a 4-hour time slot when the courier will arrive.

When you choose Brenger to ship your Marktplaats purchase, you book a standard Curbside delivery. The delivery is arranged within 3-7 days.

Standard Curbside delivery entails:

• The seller prepares the items on the curb and helps the courier(s) with loading.
• The buyer helps the courier(s) with unloading.
• The buyer carries the items inside.

The evening before the transport, both the Buyer and the Seller receive an email with a 4-hour time slot during which the courier will arrive. The status of the transport can be tracked via the tracking page. You can find the tracking page in the confirmation email from Brenger or by clicking on ‘To Brenger’ in your messages on Marketplace. Both the Buyer and the Seller also receive status updates about the delivery via email and SMS. On the day of transport, it is possible to get in touch with the courier directly. The contact details of the courier are available on the tracking page two hours before the time slot.

Everything you transport via Brenger is automatically insured against damage, theft, loss or misappropriation during the transport, from pickup to delivery.

How much is insured?

The insurance is included in the transport price.

The maximum insured amount depends on where you booked your transport:
• Standard via Brenger: up to €500
• Via Marktplaats or Reliving: up to €1000
• Via Whoppah: up to €1500

Good to know:
This amount applies to all items in your transport combined, not per individual item.

What is covered?

The insurance covers:
• Visible, physical damage caused during the transport
• Loss, theft or misappropriation of items during transport

What is not covered?

Not everything falls under the insurance. The following situations are not covered:

• Damage to anything other than the transported items
(such as your home, stairs, garden or elevator)
• Damage that did not occur during transport
(items that were already damaged or incomplete beforehand)
• Internal or functional damage that is not visible upon delivery
• Functional damage to electronic devices
• Damage to packaged items without visible damage to the packaging
• Damage caused while you help with lifting during pickup or delivery
• Damage to items that are not allowed to be transported via Brenger
(such as cash, food, hazardous materials, etc.)
• Damage reported later than 48 hours after delivery

Missing some details within 48 hours?

No problem. Submit the form anyway. We’ll contact you to complete the case together.

Our team collects all necessary information and will get back to you within a few working days. Once everything is complete, we forward the claim to the insurer. The insurer reviews the claim and handles the payout.