Trust and safety

Personal and confidential contact

Brenger is a platform for transporting furniture and other mainly large items for private persons and SMEs. Brenger makes the transport of goods personal and convenient. Unlike a mail carrier who may or may not ring a doorbell, a courier seeks personal contact. After a transport request has been made, the courier, the client and the other party (pick-up address or delivery address) receive each other’s telephone number. This way, everyone can keep each other informed before and during the transport

More on insurance at the bottom of this page.

Reliability

We do everything we can to increase trust between our users. We verify couriers by checking their KvK registration, proof of identity, phone number and IBAN. Moreover, we have an intake interview with each courier before he is allowed to transport via our platform. Furthermore, every user can increase the reliability of couriers by rating them after a transport. Because nothing is more valuable than a good review from another user!

Safe payment

You pay securely via IDEAL, credit card or a Belgian/German/Spanish/UK payment method. Once we know that the goods have been successfully delivered, or if the person at the delivery address does not respond within 24 hours (whether or not the goods have been delivered), we will pay the courier.

Insurance

In the unfortunate event that something does go wrong, we are of course happy to help. All items that are sent via Brenger are insured with our standard door-to-door package, against theft and damage, up to €500. Damage that occurs when the driver is carrying or helping with lifting of objects within the home or building (at either the pick-up or destination) are not covered by this insurance.

Also, any damage to glass, stone (or similar) or foodstuffs, or damage that occurs during transport of other items that are not within our guarantee (larger than 400x180x160cm, or heavier than  200kg, or any items that require special equipment to load or unload) are not insured.

In case of damage, we ask that you make contact with us immediately. Make sure you take photos of the damaged items, make a written description of the damage, and keep any proof of repair costs and/or purchase value. Send these to info@brenger.nl. Brenger will reimburse repair costs, as specified in a quote from a professional restorer, up to the original purchase value of the product.