Your transport, easily arranged

You can calculate the price for your transport directly on our homepage. Simply enter all the required information, and the total price will be displayed. During the process, you’ll also see a breakdown of how the price is determined.

Once you have booked a transport, Brenger matches it with a suitable professional courier. This applies to transports that fully comply with our service limits and do not contain any items included on the list of prohibited items. 

In exceptional cases, there may not be a suitable courier available on your preferred date. If this happens, we will contact you to arrange an alternative transport date.

It is important that you provide complete and accurate information about all items when booking. This includes the dimensions, weights, addresses, product categories and any other relevant details. If, at collection, the information provided turns out to be incorrect or the transport falls outside the service limits, Brenger may refuse or cancel the transport or apply additional charges.

Not sure whether your transport can be carried out via Brenger?

View the service limits and the list of prohibited items, or start a chat with our Support team.

Time Slot

If you book a transport one day or more in advance, you will receive an email at 8:00 PM on the evening before the transport with the name of the courier and the time slot in which they will arrive. If you book a transport on the same day, you will receive an email as soon as a courier responds.

Tracking page

In your confirmation email, you will find a button ‘View status’, which will take you to the tracking page. Here, you can follow the courier and check the status of your transport.

You can also contact the courier or add additional instructions/guidelines from the tracking page page. You will have access to the courier’s phone number two hours before the start of the designated time slot. If you wish to contact the courier earlier than two hours in advance, you can send him/her a message through the same page.

Everything you transport via Brenger is automatically insured against damage, theft, loss or misappropriation during the transport, from pickup to delivery.

How much is insured?
The insurance is included in the transport price.

The maximum insured amount depends on where you booked your transport:
• Via Brenger: insurance up to €250 is included. Extra coverage up to €1500 is available during booking.
• Via Marktplaats or Reliving: up to €1000
• Via Whoppah: up to €1500

The insurance covers:
• Visible, physical damage caused during the transport
• Loss, theft or misappropriation of items during transport

What is not covered?
Not everything falls under the insurance. The following situations are not covered:

• Damage to anything other than the transported items
(such as your home, stairs, garden or elevator)
• Damage that did not occur during transport
(items that were already damaged or incomplete beforehand)
• Internal or functional damage that is not visible upon delivery
• Functional damage to electronic devices
• Damage to packaged items without visible damage to the packaging
• Damage caused while you help with lifting during pickup or delivery
• Damage to items that are not allowed to be transported via Brenger
(such as cash, food, hazardous materials, etc.)
• Damage reported later than 48 hours after delivery

What should I do if there is damage?
Do you notice damage or does something not look right? Report it as soon as possible, and always within 48 hours after delivery.
You can report damage via the tracking page by clicking “Report damage”.

Missing some details within 48 hours?
No problem. Submit the form anyway. We’ll contact you to complete the case together.
Our team collects all necessary information and will get back to you within a few working days. Once everything is complete, we forward the claim to the insurer. The insurer reviews the claim and handles the payout.

A courier through Brenger typically arrives in a delivery van equipped with moving blankets and straps. If you need additional tools for loading and unloading your items, you can add extra services to your booking. It’s your responsibility to ensure that your items can be loaded with the chosen service. Through our “Extra Services” package, you can book the following options:

• Extra-person: the courier comes with an extra person, useful if no help is available at one of the addresses.
• Tail lift: the courier arrives in a bus with a tailgate. Handy for extra heavy items.
• Tailgate and pallet truck: the courier arrives in a bus with a tailgate and pallet truck. Handy for extra heavy items or pallets.
• Tail lift and extra lugging aid: the courier arrives in a bus with a tailgate flap and an additional carry help.

Pay attention! Brenger does not offer the following services. Use an external service for this yourself

• Moving elevator
• Disassembly / deinstallation
• Packing material

Yes, you can always select the date when placing the transport. You can choose a flexible timeslot from 9:00 AM to 6:00 PM or a specific time slot for an additional fee.