Orders within the Netherlands (except the islands) are guaranteed to be completed. This includes orders placed before 12:00 on the day of delivery.
The guarantee does not apply in the following cases:
Despite these exceptions to our delivery guarantee, our platform usually completes these types of transport requests. Many couriers are able to fulfill this type of transport request. So, go ahead and place your transport request and it is very likely that a courier will be able to fulfill your transport request soon!
Only if the weight is more than 200kg you can’t place a transport request, we are not able to transport this.
Transports within Flanders or from Flanders to the Netherlands are also guaranteed, this doesn’t apply for transports from the Netherlands to Flanders unfortunately, because of corona.
Alle transportverzoeken binnen Nederland (m.u.v. Waddeneilanden) worden gegarandeerd bezorgd binnen 7 werkdagen van de oorspronkelijk geboekte transportdag.
De garantie geldt niet:
Ondanks dat deze uitzonderingen op onze bezorg-garantie, worden ook deze transportverzoeken wel vaak via ons platform bezorgd. Meerdere koeriers kunnen dit soort transportverzoeken namelijk wel vervoeren. Plaats daarom vooral je transportverzoek en waarschijnlijk is er snel een koerier die jouw transportverzoek kan uitvoeren!
When you book a transport you can decide to simultaneously pay for the product through Brenger. The buyer will input the agreed-upon price and the bank account number of the seller. The seller will then receive an email with the agreed-upon price and bank-account number so they can verify the information.
The seller does not have to transfer any amount of money to Brenger; only the seller transfers the complete amount. which will be released once the transport has been marked as delivered, after which the seller will automatically receive the agreed-upon amount on their bank account.
Yes, you can! Start your request by filling in the city names on the homepage. As a type of transport you chose ‘home’ and after that you pick the ‘Marktplaats’ option.
After filling in the description of the product(s), you get the question if you want to handle the payment of the product as well. You have to fill in the amount and later at the contact details you have to fill in the IBAN details of the seller.
Within 5 working days after the driver confirmed the pickup the money will be transfered to the seller.
Please make sure you fill in the right details otherwise the seller can cancel the transport and you have to pay cancellation costs.
Use the chat icon at the bottom right to open a chat with our customerservice. Chat is the fastest way to get your questions answered. We are available daily via chat during the hours mentioned below. You can also send us an e-mail at email@example.com.
Keep your reference number close and ask your question in the chat. Urgent question? Please clickhere.
Couriers that are interested in working with Brenger can reach us through mail via **firstname.lastname@example.org**or via the chat button in the bottom right corner. For urgent questions, active couriers can reach from 8:00 until 17:00 through the emergency line provided during onboarding; check your activation email for the number.
|Monday:||9.00 - 21:30|
|Tuesday:||9.00 - 21:30|
|Wednesday:||9.00 - 21:30|
|Thursday:||9.00 - 21:30|
|Friday:||9.00 - 21:30|
|Saturday:||12.00 - 21:30|
|Sunday:||12.00 - 21:30|
We are less available during public holidays
Keep the referencenumber present and please ask your question trough the chat. Do you have an urgent question? Please click here.