{"id":299,"date":"2020-05-01T09:30:54","date_gmt":"2020-05-01T09:30:54","guid":{"rendered":"https:\/\/next.brenger.nl\/en-nl\/trust-and-safety\/"},"modified":"2026-04-02T17:12:48","modified_gmt":"2026-04-02T15:12:48","slug":"trust-and-safety","status":"publish","type":"page","link":"https:\/\/www.brenger.nl\/en-nl\/trust-and-safety\/","title":{"rendered":"Trust and safety"},"content":{"rendered":"\n
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Trust and safety<\/h1><\/div><\/section>\n\n\n\n
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Personal and confidential contact<\/h3>\n\n\n\n

Brenger is a platform for transporting furniture and other mainly large items for consumers and businesses. Brenger makes the transport of goods personal and convenient. Unlike a mail carrier who may or may not ring a doorbell, a courier seeks personal contact. After a transport request has been made, the courier, the client and the other party (pick-up or delivery address) receive each other\u2019s telephone number. This way, everyone can keep each other informed before and during the transport.<\/p>\n\n\n\n

Insurance<\/h3>\n\n\n\n

In the unfortunate event that something does go wrong, we are happy to help. All transports viaBrenger are insured with our standard door-to-door package, against theft and damage, up to \u20ac250. <\/p>\n\n\n\n

Any damage to glass, stone (or similar) or foodstuffs, or damage that occurs during transport of other items that are not within our guarantee (larger than 400x180x160cm, or heavier than\u00a0 200kg, or any items that require special equipment to load or unload) are not insured.<\/p>\n\n\n\n

If any damage occurs, please complete the damage form<\/a> within 48 hours after delivery. Our team will review the case and get in touch with you as soon as possible.<\/p>\n\n\n\n

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Reliability<\/h3>\n\n\n\n

We do everything we can to increase trust between our users. We verify couriers by checking their KvK registration, proof of identity, phone number and IBAN. Moreover, we have an intake interview with each courier before he can transport via our platform. Furthermore, every user can increase the reliability of couriers by rating them after a transport. Because nothing is more valuable than a good review from another user!<\/p>\n\n\n\n

Safe payment<\/h3>\n\n\n\n

You pay securely via iDEAL | Wero, credit card or a Belgian\/German\/Spanish\/UK payment method. Once we know that the goods have been successfully delivered, or if the person at the delivery address does not respond within 24 hours (whether or not the goods have been delivered), we will pay the courier.<\/p>\n\n\n\n

Safe buying on Marktplaats<\/strong><\/h4>\n\n\n\n

Currently, there are no known scam\/phishing\/fraud methods directed towards buyers on Marktplaats, where the name of Brenger is used.<\/p>\n\n\n\n

Safe selling on Marktplaats<\/strong><\/h4>\n\n\n\n

Unfortunately, sometimes people selling on Marktplaats are scammed by individuals who use or pretend to be Brenger. Therefore, as a Marktplaats user, please be careful. If you have any doubts, please continue reading.<\/p>\n\n\n\n

Checklist for safe selling process<\/strong><\/h4>\n\n\n\n

What should you pay attention to to prevent scam\/fraud via Marktplaats? You will receive an email notification when<\/p>\n\n\n\n

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  1. \n

    If the buyer from Marktplaats chooses to pay for a product via Brenger, you (seller) will receive an email notification from Brenger.<\/p>\n<\/li>\n

  2. \n

    Have you received a forwarded payment link via Whatsapp of from an unrecognisable email address? Do not click on a link. Brenger uses the following email address for this kind of communication: noreply@brenger.nl<\/a><\/strong>. You can also tell if something is wrong from the URL the buyer sends you. A genuine Brenger URL always starts with:<\/p>\n<\/li>\n<\/ol><\/p>\n\n\n\n