You could definitely use Brenger for your move. We offer a suitable solution for items that are easy to load in and out of a van. Make sure you have all the dimensions of the items that you want to transport and enter them on brenger.nl. Do you have any particularly heavy items? Then we recommend you to choose the ‘two drivers’ option for an extra price of 40 euro. Our couriers do not disassemble, so make sure your belongings are ready. Brenger is not a removal company.
Note: do you want to move more than 5m3? Then we cannot guarantee that we will find a courier. You can try though, often it just works!
All items that are sent via Brenger are insured with our standard door-to-door package, against theft and damage, up to €500. Damage that occurs when the driver is carrying or helping with lifting of objects within the home or building (at either the pick-up or destination) are not covered by this insurance.
Also, any damage to glass, stone (or similar) or foodstuffs, or damage that occurs during transport of other items that are not within our guarantee (larger than 400x180x160cm, or heavier than 200kg, or any items that require special equipment to load or unload) are not insured.
In case of damage, we ask that you make contact with us immediately. Make sure you take photos of the damaged items, make a written description of the damage, and keep any proof of repair costs and/or purchase value. Send these to firstname.lastname@example.org. Brenger will reimburse repair costs, as specified in a quote from a professional restorer, up to the original purchase value of the product.
A Brenger driver usually comes with a regular delivery-truck with dust-sheets and straps. If you need extra equipment to move your items, then you can add these extra services to your booking. It is your responsibility to choose the right services needed for your items. With our ‘Extra services’ package, you can add the following services:
Be aware! Brenger doesn’t offer the following services, so you’ll need to arrange something separately for:
All transport requests within the Netherlands (except the islands) are guaranteed to be delivered within 7 working days of the day of transport originally booked .
The guarantee doesn’t apply:
As these exceptions don’t work with our service concept, we can’t guarantee that a driver will be happy to carry them. However it’s often still possible to find a driver who can. We suggest you go ahead and place a transport request anyway, because you’ll probably still be able to arrange a transport that works for you. The only situation where you definitely cannot arrange a transport is for items over 200kg in weight. For items this heavy, it just isn’t possible for our drivers to transport them, so in that situation, you cannot place a transport request.
Yes, you can! Start your request by filling in the city names on the homepage. As a type of transport you choose ‘home’ and after that you pick the ‘Marktplaats’ option.
After filling in the description of the product(s), you’ll be asked if you want to process the payment of the product as well. You simply fill in the amount and later you can add the IBAN to the contact details of the seller.
Within 5 working days of the driver confirming your pickup the money will be transferred to the seller.
Please make sure you fill in the right details otherwise the seller can cancel the transport, in which case you will be liable for paying cancellation costs.
Our service is often used to collect and deliver Marktplaats purchases. Here is an explanation of the simplest way to arrange this:
Use the chat icon at the bottom right to open a chat with our customer service. Chat is the fastest way to get your questions answered. We are available daily via chat during the hours mentioned below. You can also send us an e-mail at email@example.com.
Couriers that are interested in working with Brenger can reach us through mail via firstname.lastname@example.org or via the chat button in the bottom right corner. For urgent questions, active couriers can reach us from 8:00 until 17:00 through the emergency line provided during onboarding; check your activation email for the phone number.